Technician answers the phone: "How may I help you?"
Customer: "I'd like to have my prescriptions mailed to me."
Technician: "Where do you live?"
Customer: "123 ABC Street" (This is maybe 10 minutes from our store.)
Technician: "How are you going to pay for the postage? Do you have a credit card number we can bill for the postage?"
Customer: "I have to pay postage?! I guess I can come by the store to pay you the postage."
Hmmmmm......
11 hours ago

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